Thank you for choosing Chizara Fashions. Below, you’ll find information on our shipping and return policies to ensure a seamless shopping experience.
Shipping Information:
1. Shipping Destinations: Chizara Fashions currently ships to [list of countries/regions]. Please check the available shipping destinations during the checkout process.
2. Shipping Times: Orders are typically processed within 1-2 business days. Standard shipping times vary based on your location and chosen shipping method. Please refer to the estimated delivery times provided during checkout.
3. Shipping Fees: Shipping fees are calculated based on your location and the weight of your order. You can view the shipping costs at the checkout before completing your purchase.
4. Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment through our website or the respective courier’s tracking portal.
5. Customs and Import Taxes: Chizara Fashions is not responsible for any customs or import taxes that may apply to international orders. Please check with your local customs office for information on potential fees.
Return and Exchange Policy:
1. Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 5 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
2. Initiating a Return: To initiate a return, log in to your Chizara Fashions account, go to the “Order History” section, select the order, and follow the prompts to complete the return request. If you checked out as a guest, contact our customer support at [support@chizarafashions.com] to initiate the return process.
3. Return Shipping: Customers are responsible for the cost of return shipping. Please use a trackable shipping service to ensure your return reaches us safely.
4. Inspection and Processing: Allow up to 5 business days for the inspection and processing of your return once it is received. We will notify you of the approval or rejection of your refund or exchange.
5. Refund or Exchange: Upon approval, choose between a refund to the original payment method or an exchange for a different item. Refunds will be processed within 5 business days after approval.
6. Exceptions: Certain items, such as final sale items, accessories, and personalized items, may not be eligible for return. Check the product page for any exceptions to this policy.
7. Contact Us: If you have any questions or concerns about our shipping and return policies, please contact us at [support@chizarafashions.com].
By shopping with Chizara Fashions, you agree to and acknowledge our shipping and return policies.