At Chizara Fashions, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is enjoyable and worry-free.
1. Return Eligibility:
We accept returns for items purchased directly from Chizara Fashions within 5 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Initiate a Return:
To initiate a return, please follow these steps:
- Log in to your Chizara Fashions account.
- Go to the “Order History” section.
- Select the order containing the item(s) you wish to return.
- Follow the prompts to complete the return request.
If you checked out as a guest, please contact our customer support at [support@chizarafashions.com] to initiate the return process.
3. Return Shipping:
You are responsible for the cost of return shipping. Please use a trackable shipping service to ensure your return reaches us safely. We recommend retaining a copy of the tracking information for your records.
4. Inspection and Processing:
Once your return is received, our team will inspect the items to ensure they meet our return eligibility criteria. Please allow up to 5 business days for the inspection and processing of your return.
5. Refund or Exchange:
Upon approval of your return, you may choose either a refund or an exchange. Refunds will be processed to the original payment method within 5 business days. Exchanges will be shipped once the returned items are received and processed.
6. Exceptions:
Please note that certain items, such as final sale items, accessories, and personalized items, may not be eligible for return. Any exceptions to this policy will be clearly stated on the product page.
7. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer support within 5 days of receiving your order. We will work quickly to resolve the issue and provide further instructions.
8. Contact Us:
If you have any questions or concerns about our return policy, please contact us at [support@chizarafashions.com].
By making a purchase on Chizara Fashions, you agree to and acknowledge our return policy.